BP105T. COMMUNICATION SKILLS (Theory)

Unit-I (07 Hours)

Communication Skills

• Introduction and Definition
• Importance of Communication
• The Communication Process:
  • Source
  • Message
  • Encoding
  • Channel
  • Decoding
  • Receiver
  • Feedback
  • Context

Barriers to Communication

• Types of Barriers:
  • Physiological Barriers
  • Physical Barriers
  • Cultural Barriers
  • Language Barriers
  • Gender Barriers
  • Interpersonal Barriers
  • Psychological Barriers
  • Emotional Barriers

Perspectives in Communication

• Introduction
• Key Factors Influencing Perspective:
  • Visual Perception
  • Language
  • Past Experiences
  • Prejudices
  • Feelings
  • Environment

Unit-II (07 Hours)

Elements of Communication

• Introduction
• Face-to-Face Communication:
  • Tone of Voice
  • Body Language (Non-verbal Communication)
  • Verbal Communication
  • Physical Communication

Communication Styles

• Introduction
• The Communication Styles Matrix:
  • Direct Communication Style (with examples)
  • Spirited Communication Style (with examples)
  • Systematic Communication Style (with examples)
  • Considerate Communication Style (with examples)

Unit-III (07 Hours)

Basic Listening Skills

• Introduction
• Key Aspects:
  • Self-Awareness
  • Active Listening
  • Becoming an Active Listener
  • Listening in Difficult Situations

Effective Written Communication

• Introduction
• When and When Not to Use Written Communication:
  • Complexity of the Topic
  • Amount of Discussion Required
  • Shades of Meaning
  • Formal Communication

Writing Effectively

• Key Points:
  • Subject Lines
  • Putting the Main Point First
  • Knowing Your Audience
  • Organizing the Message

Unit-IV (05 Hours)

Interview Skills

• Purpose of an Interview
• Do’s and Don’ts of an Interview

Giving Presentations

• Key Aspects:
  • Dealing with Fears
  • Planning Your Presentation
  • Structuring Your Presentation
  • Delivering Your Presentation
  • Techniques of Delivery

Unit-V (04 Hours)

Group Discussion

• Introduction
• Communication Skills in Group Discussion
• Do’s and Don’ts of Group Discussion